The results are in and chicken is king!
According to the 2016 American Customer Satisfaction Index Restaurant Report, faith-driven Chick-fil-A takes top honors in this year’s annual survey—by a wide margin.
Scoring 87 out of 100 points on this index, family-owned Chick-fil-A’s secret to success is that it sticks to its chicken roots and focuses on its calling to consistently deliver excellence—despite ongoing criticism and calls for a boycott from some, like New York City mayor Bill de Blasio, who disagree with its Christian values.
While Chick-fil-A also scores high on the Faith Equality Index (FEI)—coming in with one of the top scores at 63 points—another relatively faith-driven company, Cracker Barrel (FEI score: 53), also came out on top in the 2016 American Customer Satisfaction Index’s full-service restaurant category.
Check out the Top 17 fast-food restaurants on the 2016 America Customer Satisfaction Index below and see how they score on the Faith Equality Index Score as well. By matching your wallet to your faith-driven worldview as you make your dining decisions, you can help to create a marketplace that is more faith- and family-friendly—not to mention customer-service oriented.
| ACSI score | FEI score | |
| 1. Chick-fil-A: | 87 | 63 |
| 2. Papa John’s: | 82 | 42 |
| 3. Little Caesars Pizza: | 81 | 37 |
| 3. Panera Bread: | 81 | 36 |
| 6. Arby’s: | 80 | 37 |
| 6. Dunkin’ Donuts: | 80 | 42 |
| 6. Subway: | 80 | 41 |
| 9. Chipotle: | 78 | N/A |
| 9. Domino’s: | 78 | 45 |
| 9. KFC: | 78 | 29 |
| 12. Pizza Hut: | 77 | 29 |
| 13. Burger King: | 76 | 35 |
| 13. Wendy’s: | 76 | 42 |
| 15. Starbucks: | 75 | 27 |
| 15. Taco Bell: | 75 | 29 |
| 17. Jack in the Box: | 74 | 44 |
| 18. McDonald’s: | 69 | 33 |


